TERMS AND CONDITIONS
PLEASE TAKE THE TIME TO READ THE FOLLOWING TERMS BEFORE ACCESSING THIS WEBSITE, OR PAYING YOUR INITIAL PAYMENT
WE RESERVE THE RIGHT TO AMEND THESE TERMS AND CONDITIONS FROM TIME TO TIME.
BY USING THIS WEBSITE AND/OR PURCHASING ANY PRODUCT(S) FROM CLARE GRAY DESIGNS, YOU ACCEPT THAT YOU ARE ENTERING INTO A CONTRACT WITH US UNDER THE FOLLOWING TERMS AND CONDITIONS:
All designs illustrations, and website/social media content are the copyright and property of Clare Gray Designs unless otherwise stated. Neither you, nor a third party may copy any part of the design or reproduce it in any way without written permission from Clare Gray Designs. Any improper or illegal use of the stationery, designs, or website content will be pursued.
Quotes are valid for 30 days only. A 50% deposit payment is required for design work to begin. For orders under £150.00, payment will be taken in full. The outstanding balance must be paid in full before printing takes place. No orders will be sent to print, nor shipped, before payment has been made in its entirety.
Your 50% deposit (and/or bespoke design fee) is a non-refundable fee which covers all design work. Refunds will not be given once design work has started on your suite. Orders that have already been sent to print are also non-refundable.
DIGITAL PROOFS AND REVISIONS
For personalising designs from our house collection, Clare Gray Designs provides an initial design proof, then you can make up to two free revisions to your design. Thereafter, revisions will be charged at an hourly rate of £30.
For bespoke designs you can make up to three free revisions to your design (including the original design proof plus 3 changes). Thereafter, revisions will be charged at an hourly rate of £30.
Final proofs for print are sent to you as PDFs, using the wording and layout that we will have discussed and the information you have provided.
You are responsible for proof reading all text and copy in the digital proofs supplied to you, by approving your final proofs, you are accepting full responsibility for spelling, grammar, layout and text size. If mistakes are found after you approve the final proof and your items need to be reprinted, you will be charged for the reprinting. To prevent these errors from happening, please review your proofs carefully before approving them for print. We suggest that you have a friend or family member check your proofs for you too. And, as well as viewing them online, you print them using the ‘actual size’ option on your printer to ensure you are happy with the size of all text and images.
You are also responsible for checking that the details, and numbers ordered in your final invoice are correct.
PRINT AND COLOUR
Computer monitors and web browsers vary greatly, and printed colours may slightly differ to those seen on screen. If you are unsure about a colour, printed proofs may be available on request, at additional cost. Please note, digital foil and/or hot foiled elements are not available as printed proofs.
Proofs printed and checked on a home printer are not guaranteed to be an accurate representation of items printed on a professional press. Home printing allows you to check the size of your proof only, colours are highly unlikely to match colours produced by a professional printing press.
Both Hot Foil and Digital Foil invitations are printed and finished by hand can result in small variations. Minor differences in texture, colour, size and positioning can sometimes occur and are not classed as a fault.
Printing will occur by one of our trusted print partners. If reprints and/or extra invitations of digitally printed items are required at a later date, these may not exactly match the original finished product due to variations in the print production process.
Calligraphy envelopes and other elements that are created by hand may have slight irregularities and variations. This is a design feature, not a design flaw. Printed envelopes/place cards are available on request should you require a more uniform finish.
For addressed/personalised items, guest names and addresses must be provided by the client in a timely manner, at least 6 weeks before the event date, and in a format requested by Clare Gray Designs. Any formatting required by Clare Gray Designs may be charged at an hourly rate of £30 per hour.
Once calligraphy elements have been received by the client, any discrepancies must be highlighted within three days. Any additions or changes required due to client omissions or errors will be liable to a £20 set up fee.
Samples are sent as a means for the customer to see the quality of the products we offer only. Due to all the variables in design and print, we cannot guarantee that your order will replicate a sample previously received.
Once we have received your order information and deposit, we aim to get your first design proofs to you within 1 - 2 weeks of your design date.
Once the final proof has been approved, your hand printed and assembled stationery will be delivered within 3 - 6 weeks – we will give you a better estimate at the time of your order.
We make every effort to ensure that your order is processed and sent as quickly as possible. Unfortunately, these timings may change due to circumstances beyond our control, but we will always keep you updated on your order.
We send all orders either via recorded delivery or courier. These parcels are insured to the full value of the contents, however Clare Gray Designs is not responsible for any delivery issues caused by client error – including any incorrect delivery addresses supplied by the client, or deliveries signed for by neighbours and/or left in ‘safe spaces’. Please ensure someone will be able to sign for your package.
Clare Gray Designs cannot be held responsible for delays caused by international carriers, nor are we liable for any custom fees or import duties. Please note that international deliveries may exceed expected delivery time.
DAMAGED, FAULTY OR MISSING ITEMS
Please note, we retain copies of all printed goods to enable us to assess any possible printing fault or damage. We do not offer any refunds on personalised/customised orders due to the personal nature of the goods. This applies to all items which are tailored to you specifically, including but not limited to, wedding invitations, save the dates, table plans, menus, place cards and table numbers.
If, upon receiving your products, they are damaged or the printing is deemed faulty, you may request a reprint within three days of receiving the products. A reprint request must be made in writing or via email. We will not reprint your products if the content is wrong due to a mistake made when ordering – this does not constitute faulty printing.
Reprints will only be offered free of charge if we deem that the stationery is faulty or does not meet the specifications of your order. If you request a reprint, we may request that you return all or some of the products to us first (at your own cost). We may also request photographic evidence of alleged fault or damage. Reprints will not be ordered unless and until we receive the returned products and photographic evidence as requested by us.
We do not offer any refunds on damaged, faulty on missing items. Rather, we will reprint your product(s) in accordance with these terms and conditions.
CREDITS, REVIEWS AND TESTIMONIALS
All the reviews and testimonials on this website or shared on social media platforms are written by clients of Clare Gray Designs. By placing an order with Clare Gray Designs, you agree to images of your stationery and any feedback sent via email being published on our website or on any social media platform.
If you would prefer not to have your stationery image or testimonial published, you can notify us in writing via email at any point and we will remove any images or text as soon as reasonably possible.
Please credit us in any images of our invitations and other artwork you share on social media or online.
PERSONAL INFORMATION AND PRIVACY
ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the service provided to you that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service provided to you or on any related website, including without limitation, pricing information, except as required by law.
CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms & Conditions at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service(s) following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.
Questions about these Terms and Conditions should be sent to us at email@example.com