HOW TOs AND FAQs
WE ADAPT OUR WORKING STYLE AND PRINTING OPTIONS FOR EACH COUPLE, DESIGNING A TRULY BESPOKE SERVICE AROUND YOU AND WHAT YOU NEED. TIGHT BUDGET? NO PROBLEM WE CAN WORK WITH THIS. URGENT DEADLINE? JUST LET US KNOW AND WE’LL SEE WHAT WE CAN DO. NOT A CLUE WHAT YOU NEED OR HOW TO GET STARTED? DON’T WORRY, WE CAN HELP YOU, LETS DO THIS!
HOW TO ORDER
DROP US AN EMAIL OR BOOK a consultation call via the contact form on our about page. We’d love to help make your pretty paper dreams come true.
FAQ When should I order my invitations?
It’s never too early to get in touch, we can pop you in the diary and catch up with you in a few months if you’re not ready to order just yet, or we can put a rush on your order and get them to you last minute if you’ve left things a bit late.
Ideally we need two weeks to design, two to three weeks to print/ship an order, so it’s best to get in touch at least five weeks before you want your invitations to go out. But if you need something printing more urgently than that - we can usually make it work.
FAQ Why can’t I order my stationery direct from your shop?
We know sometimes you just want to click ‘buy’ without having to talk to an actual person, that’s why online shopping is so great, no awkward small talk with the shopkeeper! But, we only sell wedding stationery samples in our shop, we don’t sell stationery ‘off the rack’. This is because, with all the designs we sell, there are many customisable options to make these invites match your day perfectly. So we need to have a quick phone consultation, or email exchange, with you before getting to work on customising a design for your day. We’d love to hear about your wedding colours, theme, & style, we’d like to talk you through the different printing methods available within your budget, and make sure that you end up with wedding stationery that is truly personal to you. Even if you don’t want to alter our customisable designs at all, we still need to talk about the practicalities like, your wedding date, number of guests, your budget etc… we’re nice, we promise!
Stationery samples at discounted prices - try before you order in bulk
OUR PRICES EXPLAINED
FAQ Why are the samples a different price to the custom orders?
Honest answer, we are making a loss on the samples. They’re at a lower rate so that you don’t have to pay full price for something that you’re not sure you want to order in bulk. It’s a risk, but we’re pretty confident that once you’ve held the pretty paper sample in your hand and seen it sparkle, you’ll be happy to pay full price for the awesome service and high end stationery we provide.
FAQ Why do I have to pay a deposit for my stationery up front?
Before we start working on editing one of our customisable suits for you, or working on a bespoke order, we take a 50% deposit, or a bespoke design fee. This covers our time, materials and design expertise, and without this payment, we can’t start your invites. Once a final design is agreed, we take a final payment of the outstanding amount before going to print. Why? Because it takes time to produce hand calligraphy, to consult with you and design proofs for approval, it costs money to print your designs, and sadly, we’ve been burned before. So payment upfront is how we do things now, because this is how we earn a living, this is how we pay the bills, this is how we feed the cat!
faq do you print the stationery in house?
We print some smaller items like some menus and place cards in house, and all of our hand drawn calligraphy is done in house. But we outsource the printing and foiling of all of our stationery suites to our trusted printing partners who print and foil our designs at the highest quality. Our great relationship with our printing partners means that you can trust that your designs are in good hands, and will be printed promptly and returned to us for finishing/assembly before they make their way to you. We would love to print more of our designs in house, but the equipment required is highly specialist and very expensive to buy and run, and sadly there isn’t enough room in our little attic office… one day!
FAQ WHAT IS THE difference between hot foiling and digital printing?
There is quite a difference in the methods of production in the three printing styles we offer. Some are much pricier than others, but all can produce truly striking results, so if you’re budget won’t stretch to hot foil, you can achieve a stunning and individual design in keeping with your wedding style regardless. Here’s a little bit more info on how each printing method works;
Hot foiling is a multi step process in which you cut a metal die (plate). The die (plate) is then heated (hence hot foiling), and then individually stamped onto the surface of each card with foil in between the die and the card. This makes the foil adhere to the card, and leaves a textured/embossed shiny finish. This option is the pricier of the two foil types, as the metal die (plate) is expensive to produce, and can only be used for your suite. Plus, each invite is individually stamped by hand by a real human person operating the printing press.
Digital foiling is done by machine, rather than by hand. This method still gives a luxurious metallic mirror foil effect, but with this method the card is digitally colour printed, then laminated, and the foil is printed on top, meaning the invite feels smooth rather than textured/embossed. This produces a gorgeous mirror foil effect, we love the silver on our Olivia suite particularly. Digital foiling can only be done on very smooth card, so if you are looking for a textured feel, this may not be the method for you.
Digital colour printing, without the foil, is the cheapest, but by no means the least effective method of printing. Our delicate rose suite is produced using this method of standard digital colour printing. This method can produce high quality colour invitations that your guests will treasure forever. This printing method can be applied to textured cards to produce a fantastic tactile suite, this can affect the price, some of the really fancy textured cards are pricy - but we can usually find a budget friendly alternative.
Please ask us if you’re not sure which to choose, we are happy to help talk you through all options.